U.S. Postal Service Recognizes Cartus

One of our clients, Cartus, has been recognized by the US Postal Service. Coldwell Banker is the principal broker for Cartus.


Special Delivery: Cartus President and CEO Kevin Kelleher (ctr) accepted the award from the Postal Service’s Susan Brownell, VP, supply management and John Potter, postmaster general and CEO.

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The United States Postal Service (USPS) delivers nearly half the world’s mail. Cartus delivers exactly all of the relocation services provided to Postal Service employees. The agency has honored Cartus for the company’s success in managing the USPS account. At an April 22 ceremony in Washington, D.C., the Postal Service presented Cartus with a 2007 Supplier Performance Award.

Cartus was recognized as one of 12 suppliers that have helped the USPS operate at its best in delivering superior products and service to the American public.

Susan Brownell, the agency’s vice president of supply management, said, “We’re very fortunate to work with such a dedicated group of suppliers. This year’s award winners have gone the extra mile to deliver excellence in supply chain management best practices.”

Cartus has provided relocation services to the USPS since 1992 and manages approximately 1,500 moves annually for the agency. Cartus handles a fully outsourced program for the Postal Service, which includes the delivery of policy counseling, expense administration, moving services, and marketing assistance.

Brownell noted that the 12 suppliers honored had furnished the Postal Service with more than $1 billion in cost benefits to the agency. In addition to making cost savings recommendations to this client, Cartus has implemented new billing protocols, helped train inspector trainees, developed a lump sum pilot program for executives, worked with Cartus Home Loans to create a direct billing initiative, and incorporated best practices in the USPS relocation policy. Cartus is also a member of the agency’s supplier council.

Cartus President and CEO Kevin Kelleher said, “We deeply appreciate this award. This is the result of the strong partnership we have had with USPS over the past 16 years. Together, we find new ways to make the relocation experience smooth, deliver high levels of service to USPS stakeholders, and provide ongoing recommendations to drive down the cost of relocation. We view ourselves as an extension of USPS, providing the needed mobility for its key employees and allowing them to stay focused on their roles, while we handle their relocations. We appreciate the great trust placed upon us and are delighted to serve those who serve all of us so faithfully.”